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Warranty
Every item comes with 12 to 36 months warranty – the period is shown on the product page and your invoice. Your statutory rights remain unaffected.
Up to 36 months
For configured servers you choose the warranty period yourself.
Replacement, not waiting
We replace faulty parts from stock, usually within two business days.
Advance replacement for businesses
Business customers can receive the replacement before returning the part.
What's covered
The warranty covers malfunctions of the delivered hardware under normal use. Not covered are wear parts such as batteries and fans after 12 months, damage from improper handling, power surges or liquids, and data loss.
How to file a claim
- Send order number, serial number and a short description of the fault via the contact form.
- We check the details and send you an RMA number with a shipping label.
- Once received we replace or repair and ship the part back insured.
Statutory rights
Independently of the warranty, consumers keep their statutory rights. For businesses our terms and conditions apply.